Refund Policy
CANCELLATION POLICY
For cancellations, you can reach us out at +91 9319511441 / support@chandcompany.in or request for Order cancellation from the My Orders section in your My Account option.
You have up to 48 hours from the time of placing your order to cancel your order. Once the order is cancelled, the amount will be reimbursed for all ‘PREPAID ORDERS’
CANCELLATION CRITERIA
Order can be cancelled before the shipment of the order has been processed i.e 48 hours after placing the order. CHAND COMPANY can cancel the order for various reasons such as:-
Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark ) etc
Unavailability of products – in exceptional cases, is a product runs “out of stock” with us at our warehouse, the product will be cancelled and all the necessary information will be given beforehand to the customer about the unavailability of the order and order cancellation
Suspected fraudulent information
RETURN POLICY
Chand Company and its logistic partners take due care in delivering the product(s) in the best condition, however, in the rare occasions of damaged goods being received or any discrepancies with the products received, you can reach us out with the images of the damaged product along with the packaging pictures at support@chandcompany.in and +919319511441 within 48 hours of receiving the material, to resolve your issue.
All products have a Warranty against Manufacturing defects IF STATED OTHERWISE IN THE ITEM DESCRIPTION, which can be easily identified when the product is put to use. In case of any manufacturing defect in the product, the customer needs to inform us within 5 days of receiving the order. The return intimation will then be taken into consideration and will be followed up with the customer, ensuring a proper solution to the customer and change the material with the same product, if need be. Please note that the products can not be interchanged with any other item even if the return has been accepted.
GUIDELINES FOR RETURNS & REPLACEMENT
The product is damaged/defective.
Differ from the description on the website
Wrong item delivered / the Wrong size / Wrong quantity.
Missing parts/accessories
Replacement, for reasons except for damaged material, has to be initiated within 5 days of receiving the order
RETURNS ELIGIBILITY
In case of any manufacturing defect in the product, the customer needs to inform us at support@chandcompany.in or +919319511441 within 5 days of receiving the material. Our executive team will then get in touch with the customer and work their best to solve the issue as soon as they can with utmost diligence and precision. If the product, in a perfect working condition, is deemed faulty and irreparable, then the customer will be provided with a new piece once the old material has been received by us
In case the product is delivered damaged, the customer needs to inform us at support@chandcompany.in or +919319511441 within 48 hours of receiving the material along with the pictures of the damaged item and the packaging of the product. The customer is then entitled to send us the material back and a proper inspection will be made by our engineers to infer the reason for the damage. If the item is then informed by our engineers to be damaged in transit. the customer will be provided with a fresh new piece within 2-3 working days.
All products should be unused
All items must be returned in their original condition, with packaging and boxes intact, user manual, Calibration / Inspection certificates and original accessories in it
Invoice should be available
Products marked as “NON RETURNABLE” on the item description page cannot be refunded
RETURNING A PRODUCT
In order to return the product, the customer has to send the product to us through the India Post only. Once the product is received by us, then the courier charges will be reversed to the customer if a manufacturing defect has been found by our team after a thorough inspection
STEPS TO FOLLOW WHILE RETURNING A PRODUCT
The customer needs to inform us through a call/email within 5 days of receiving the order.
Product should be unused
Invoice should be available
The customer needs to pack the product with brand packaging. keep the invoice inside the box and courier it to us at CHAND COMPANY, 4772, HAUZ QAZI DELHI-06.
After a thorough inspection of the product, the customer will be informed about the situation of his product and also if the return is possible on the product or not. Our Quality inspection team will do their best to reach maximum customer satisfaction and help them in all ways possible.
In case, after receiving the material if we find any discrepancy by our Quality check team, a new product will be shipped to the customer free of cost and will reach the customer in 3-4 working days.
OTHER TERMS AND CONDITIONS
Products marked as “non-refundable” on the item description page cannot be returned under any circumstance. If any problem against manufacturing is observed in the product, then our executive team will look into the matter and get it resolved for the customer's satisfaction.
GST as applicable
Products sold as the combo will not be returned individually
REFUNDS
Once the order gets cancelled, the amount will be refunded to the customer within a time period of 2-4 business days
The customer is requested to share the following details for us to initiate a refund on support@chandcompany.in or +919319511441:-
- ACCOUNT NUMBER
- ACCOUNT HOLDER NAME
- IFSC CODE
After receiving the required information for a refund, a refund will be processed in 2 business days and the same will reflect in the customer account in another 2-4 business days